Refund / Cancellation / Shipping Policy

Last Updated: 25/08/2026

Shipping

MYNDFE is a digital-only service (AI companion app and therapist booking platform). No physical products are shipped, so no shipping charges or delivery timelines apply.

Subscription Cancellation

You may cancel your MYNDFE subscription at any time from your account settings. Cancellation stops future billing but does not automatically refund the current billing cycle — you retain access until the end of the period already paid for.

Subscription Refunds

If you are charged due to a technical error (for example, a duplicate charge or failed activation despite payment), contact aman@myndfe.com within 7 days for a full refund.

Refunds for change-of-mind after a subscription has been actively used are generally not provided, in line with standard digital-subscription practice.

Approved refunds are processed to the original payment method via Cashfree Payments within 5–7 business days.

Therapist Session Cancellation and Refunds

Sessions cancelled by the user at least [Confirm, e.g. 24 hours] before the scheduled time are eligible for a full refund or free rescheduling.

Cancellations after this window may be subject to a partial charge, at the discretion of the individual therapist's policy shown at booking.

If a therapist fails to attend a scheduled session, the user is entitled to a full refund or a free rescheduled session.

How to Request a Refund

Email aman@myndfe.com with your registered email, the transaction or appointment ID, and a brief description of the issue. Refund requests are typically reviewed within 3–5 business days.